Technical Services

Repairs
Indigo Telecom has a well equipped workshop with a constant supply of spare parts and a team of highly trained personnel who are ready to respond to all repairs. We repair and service products and attend to all warranty issues.

Installations
Indigo strives to provide a turnkey solution to a client from designing, installation and commissioning. We go an extra mile to offer an operational and maintenance service to clients who want to have a hustle free solution.

Upgrades
To ensure optimal performance of our goods and services, we offer software and firmware upgrades to our existing clients at no cost and to non-existing clients at an affordable cost. Our clients are notified of any new product releases that match their industry needs.

Intergration
Our team is fully trained to effectively integrate any of our products with all suitable systems or software for the customer to meet specific business needs.

Support
We offer support packages to suit your requirements. Access our help desk support, equipped to handle all customer queries with the right support package. Customer satisfaction is our premium and we will do everything to ensure immediate response to your requirements. Call us on +254 (20) 3876805. E-mail support@indigo.co.ke

Call us on +254 (0)20 3876805
E-mail: talk2us@indigotelecom.com

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Warranty / Rentals

Warranty
All products come with a warranty and allow for a customer to return and exchange their product as per the warranty terms and conditions.

Rentals
Customers who require a handheld device, portable terminals or satellite solutions for a short period of time can rent them at an affordable and cost-effective price.

Consultancy

Training- We offer training sessions to familiarize a customer with their product, and how to comfortably operate and maintain it. Simply contact us and we can arrange a training solution best suited to you.

Solution and Network Design- Our team of experts will work with the customer to create the most suitable solution for their requirements, custom design it and set it up into operation.

Billing Services

Customized billing- We offer itemized billing which we tailor-make to suite the customer’s requirements; from a suitable billing schedule to the most appropriate billing format.

Cost management solutions- Avoid bill shock! Our regular usage alerts will tell the customer how much they have spent at regular intervals and a customer can also set bill limits to block themselves from exceeding a certain amount.